一、相关词汇 (Words & Vocabularies)
1. Shenzhen Convention & Exhibition Center
2. exhibitor / visitor / booth / layout / exhibit / certificate / register
3. entrance / exit / path / parking / square / floor
4. escalator / lift / elevator / cargo lift
5. toilet / wash room / water closet (WC)
6. right / left / behind / in front of / above / under
7. service desk / customer service center / office / company
8. reception / information / business center
9. meeting room / conference room / VIP room / multi-function hall
10. copy / fax / print / internet / e-mail
11. translate / translator / interpret / interpreter
12. portable computer / mobile phone / cellular phone
13. passport / identification card (ID card)
14. cash / cashier / credit card / bill / check / voucher
15. price / rent / charge / deposit / service charge
16. baggage / luggage / suitcase / wallet / purse / valuable goods
17. staff / worker / clerk / security / guard / PA / cleaner
18. manager / general manager / president / chairman
19. film / battery / calculator / pen / paper / newspaper
20. table / chair / plug / adaptor / garbage can / dustbin / air-condition
21. bus / taxi / metro / train / plane
22. airport / railway station / harbor / bus station / customs
23. hotel / guest house / restaurant / supermarket / store / shop / kiosk
24. Chinese restaurant / Western restaurant / coffee shop
25. Chinese food / Western food / buffet / fast food
26. breakfast / lunch / supper / dinner
27. international direct dial (IDD) / domestic direct dial (DDD)
28. long distance call / local call / collect call
29. public phone / payphone / phone box / phone booth
30. telephone directory / country code
二、礼貌问候 (Greeting Guest)
1. Good Morning! (Afternoon / Evening / Night) / AM / PM
2. Sir / Madam / Ladies and gentlemen
3. Mr. / Ms. / Miss / Mrs.
Mr. Gates (Bill Gates) / Mr. president / Dr. Lee
4. Welcome to Shenzhen! / Welcome to the Exhibition!
5. How are you? / How do you do?
I am fine! Thank you!
6. I am pleased to meet you!
I am glad to meet you!
It is nice to meet you!
7. You are welcome!
It is my pleasure!
8. Is this your first time to Shenzhen?
9. May I help you?
What can I do for you?
10. Excuse me! May I have your name, please?
11. Wait a minute, please!
Just a moment, please!
12. Sorry to have kept you waiting.
三、指引方向 (Guide Directions)
1. This way, please!
2. Come with me, please!
3. I will show you to Business Center.
4. The toiled is over there.
5. Could you please tell me the way to the Metro Station?
6. Could you tell me how to go to the second floor?
7. Please go straight, turn right and then you can’t miss it.
8. You can take that escalator over there to the second floor.
四、电话英语 (Telephone English)
1. Good Morning! May I help you?
2. Good Morning! Information Center
3. One moment, please.
4. Please hold the line.
5. I will transfer your call to Service Center.
6. I will connect you with the Reception Counter.
7. The line is busy. please call a moment later.
8. I would like to make a call to Hongkong.
9. Could you tell me where I can make a local call?
10. Thank you for calling.
五、提供服务 (Providing Service)
1. Would you like me to help you with your baggage?
2. You can use internet in Business Center.
3. How many papers do you want to copy?
4. Where would you like to fax this paper?
5. Please sign your name here.
6. Please fill out the Registration Form first.
7. Half one RMB will be charged for copying one paper.
8. Here is the change.
9. The telephone number is 8284-8622 and fax number is 8284-8625.
10. You can take a taxi to your hotel.
六、深圳酒店 ( The Main Hotels)
1. Best Western Shenzhen Felicity Hotel
2. Shangri-la Hotel Shenzhen
3. Sunshine Hotel
4. Panglin Hotel
5. Pavilion Hotel
6. Landmark Hotel
7. Grand View Hotel
8. Crown Plaza Shenzhen
七、深圳景点 (The Tourist Attractions)
1. Window of World
2. Happy Valley
3. Splendid China
4. China Folk & Culture Village
5. Mingsk Aircraft World
6. Shenzhen Safari Park
7. Waterlands Resort
8. Evergreen Resort
9. The Overseas Chinese Town
商务英语之接待客户 19.Does it take long to get into Taibei from
1.Excuse me. Are you Susan Davis from 20.It's about an hour. 大概要一个小时。 Western Electronics? 对不起，你是来自西方电子 21.We'll get a taxi from the station. 我们公司的苏姗·戴卫斯吗? 到火车站乘出租车。
22.There's a shuttle bus we can use. 我们
2.Yes, I am. And you must be Mr. Takeshita. 可搭乘机场班车。 是的，我就是，你一定是竹下先生吧。 23.I've brought my car, so I can drive you 3.Pardon me. Are you Ralph Meyers from National Fixtures? 对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗? 4.I"m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。 5.I"m Donald. We met the last time you visited Taiwan. 我是唐纳德，上次你来台湾时我们见过面。 6.I"m Edwin. I"ll show you to your hotel. 我是爱德温，我带你去旅馆。 7.How was your flight? Was it comfortable? 你坐的班机怎么样?还舒服吗? 8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。 9.Did you have a good flight? 你旅途愉快吗? 10.Not really, I"m afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。 11.How was your flight? 你的航班怎样? 12.Did you get any sleep on the plane? 你在飞机上睡觉了吗? 13.Mr. Wagner, do you have a hotel reservation? 华格纳先生，你预订过旅馆吗? 14.No, I don't. Will it be a problem? 不，我没有，会有困难吗? 15.I don't think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。 16.I've made a reservation at the hotel you used last time. 我已预订了你上次住过的旅馆。 17.We've booked a Western-style room for you. 我们已为你订了一间西式的房间。 18.Let's go to the station to get a train into town. 我们到火车站去 to your hotel. 我开车来的，所以我开车送你到旅馆。 24.You must be hungry. Shall we get something to eat？ 你一定饿了，我们吃点东西好吗？ 25.That sounds good. Let's get something at the hotel restaurant. I feel a little tired. 那太棒了，我们就到旅馆餐厅吃点东西，我有点累了。 26.Would you like to have some dinner？你想吃饭吗？ 27.What would you like to eat？ 你想吃什么呢？ 28.Can I take you out to dinner？It"ll be my treat. 我带你出去吃饭好吗？这次我请客。 29.If you're hungry， we can eat dinner now. 如果你饿了，我们现在就去吃饭。 30.Have you had breakfast yet？ 你吃过早餐了吗？ 31.Yes. It was delicious. 是的，味道很好。
32.Good. Let's go to the office. 好的，我们去办公室吧。 33.How is your room？ 你的房间怎样？ 34.Did you sleep well last night？ 你昨晚睡得好吗？ 35.Why don't we go to the office now？为何我们现在不去办公室呢？ 36.We'll start with an orientation video. It runs about 15 minutes. 我们将从一个电视简报开始，大概放15分钟。 37.The tour will take about an hour and a half. We ought to be back here by 3：00. 参观大概要一个半小时，3点钟以前回到这里。 38.Our new product line has been very successful. We've expanded the factory twice this year already. 我们新的生产线非常成功，我们今年已把工厂扩展了两倍。 39.I'd like to introduce you to our company. Is there anything in particular you'd like to know？ 我将向你介绍我们的公司，你有什么特别想知道的吗？ 40.We have some reports to show you for background
information. 我们还有一些报告向你介绍背景资料。 41.Is your factory any different from other plastics factories？ 你们工厂和其他塑胶工厂有何差别呢？ 43.I'd like to explain what makes this factory special. 我要向你说明本工厂的特性。
44.This is the most fully-automated factory we have. 这是我们的全自动化工厂。
45.It's the most up-to-date in the industry. 这是同业中最新型的。
48.I'm afraid I don't know. Let me ask the supervisor in this section. 恐怕我不知道，让我来询问一下该组的负责人。
49.I'm not really sure about that. Mr. Jiang should know the answer to that. 关于那事我不敢确定，蒋先生应该知道答案。
50.Let me direct that question to the manager. 让我直接问经理好了。
51.I'm not familiar with that part. Let me call someone who is more knowledgeable. 那部分我不熟悉，让我找专业人士来说明。
53.Is there anything you"d like to know？你想知道什么？
54.Is there anything I can explain fully？有什么事情要我详细说明的吗？
55.What did you think of our factories？你认为我们的工厂怎样？
56.I was impressed very much. 我有深刻的印象。 57.thank you very much for giving us your valuable time. 我们占用了你宝贵的时间，非常感谢。
You must be our long-expected guest, Mr.X from the U.S.
Very nice/glad/pleased to meet you. 幸会
I"m delighted to meet you at last. 很高兴终于见到您了。
It was nice meeting you./I'm so pleased to have(finally) met you./
很高兴见到您。（道别用语） How was your journey? 您旅途如何？
I hope you've had a pleasant flight/trip. 旅途愉快吧！
I hope you'll enjoy your stay here. 希望您在此过得愉快。
Hope you'll have a pleasant/enjoyable stay here. 祝你们在此逗留愉快。
We've been expecting you ever since you sent us the fax informing us of your date of arrival. 自从您把来访日期传真给我们后，我们一直在期待着您的到来。
And I'll be very happy if I can help you with anything.
May I help you with your baggage/luggage? 我替您拿行李好吗？
Is there anything I can do for you? 有什么事需要我帮忙吗？ How nice to see you again! 再次见到您真高兴。
I've heard so much about you. Glad to meet you. 久闻大名，今日相见荣幸之至。
You must be very tired after such a long trip. 长途旅行之后，您一定累了。
We were held up for a few hours at Hong Kong Airport because of a small accident. But on the whole we had a smooth flight. 因为一个小小的事故，我们在香港机场滞留了几个小时。但总的来说，旅途还是很顺利的。 Now shall we go and collect your luggage. 现在我们去取行李吧
A:Good morning. The United Airlines. What can I do for you?
早上好。美国联合航空公司。我能为您做些什嘛？ B:Yes, I'd like to make a reservation to Boston next week.
是的，我想订一张下周飞往波斯顿的机票。 A:When do you want to fly? 您想何时去？
B:Monday, september 12. 周一，9月12日。
A:We have Flight 802 on monday. Just a moment please. Let me check whether there're seats available. I'm sorry we are all booked up for Flight 802 on that day.
我们有周一802次航班。请稍等。让我查一下那天是否有座。非常抱歉802次航班机票已订完。 B:Then, any alternatives? 那还有别的吗？
A:The next available flight leaves at 9:30 Tuesday morning september 13. Shall I book you a seat? 有一次航班在九月13日周二上午9:30起飞。我要为您订个座位吗？
B:Er... it is a direct flight, isn't it? 哦......是直航对吗？
A:Yes it is. You want to go first class or coach? 是的。您愿意订头等舱还是经济舱的机票？ B:I prefer first class, what about the fare? 我想订头等舱的机票。多少钱？ A:One way is $176. 单程是176美元。
B:Ok I will take the 9:30 flight on Tuesday. 好的我要订周二9:30的机票。
A:A seat on Flight 807 to Boston 9:30 Tuesday morning. Is it all right, sir?
B:Right. Can you also put me on the waiting list for the 12th?
A:Certainly. May I have your name and telephone number?
B:My name is Lorus Anderson. You can reach me at 52378651.
A:I will notify you if there is cancellation. 若是取消我会通知您的。 B: Thank you very much. 非常感谢。 A:My pleasure. 不客气。 【常用句型】
1. I want a package deal including airfare and hotel. 我需要一个成套服务，包括机票和住宿。
2. I'd like to change this ticket to the first class. 我想把这张票换成头等车。
3. I'd like to reserve a sleeper to Chicago. 我要预订去芝加哥的卧铺。
4. I'd like to sit in the front of the plane. 我要坐在飞机前部。
5. I'd like two seats on today's Northwest Flight 7 to Detroit, please.
我想订两张今天西北航空公司7班次到底特律的机票。 6. I'd like to buy an excursion pass instead. 我要买一张优待票代替。
7. I'd like a refund on this ticket. 我要退这张票。
8. I'd like to have a seat by the window. 我要一个靠窗的座位。
9. We have only one a day for New York. 到纽约的一天只有一班。
10. The flight number is AK708 on September 5th. 班机号码是9月5日的AK708。
11. There's a ten thirty flight in the morning. 早上10点半有班机。
12. I'd like to reconfirm my flight from London to Tokyo.
我要再确认一下我从伦敦到东京的班机。 13. My reservation number is 2991. 我的预订号码是2991。
14. Do you have any tickets available for that date? 你们有那天的票吗？
15. Would you please make my reservation to Chicago for tomorrow?
16. What''s the fare to New York, Economy Class? 去纽约的经济舱机票多少钱？
17. Where do I pick up the ticket? 我什么地方拿机票？
18. Can I have a second－class one way ticket to Chicago, please?
请给我一张去芝加哥的单程二等票好吗？ 19. Can I stop over on the way? 我在中途可以停吗？
20. What time does the plane take off? 飞机何时起飞？
1、 Good to meet you. 很高兴见到你。
2、 Glad to meet you, too. 也很高兴见到你。
3、 Hi, I'm zhao hai. Welcome to my hometown!嗨，我是赵海，欢迎来到我的家乡。
4、Thank you. I'm David. 谢谢你，我是大卫。
5、How many times have you been to Wulumuqi？ 你来乌鲁木齐多少次啦？
6、Actually it's my first time here. 实际上这是我第一次来这里。
7、 I'd like to have you for dinner. 我想邀您一起进餐。
8、 Thanks, it would be my pleasure. 谢谢，这是我的荣幸。
9、 What do you feel like drinking? 你想喝点什么？
10、Tea is fine with me. 喝茶好了。
11、 Do you like spicy food? 你喜欢吃辛辣的食物吗？
12、 The spicier the better. 越辣越好。
13、 Would you mind if I order for us? 我来点菜介意吗？
14、Sure thing, we have the same taste. 当然不，我们口味相同。
15、 How about some barbecue? 来点烤肉好吗？
16、No. Thank you. I’m stuffed. 不，谢谢，我吃饱了。
17、 It's wonderful to have friends visiting from afar. Cheers!有朋自远方来不亦乐乎。 干杯 ！
18. To our friendship! 为我们的友谊干杯!
19、Don't worry about him. It's just the alcohol talking.别理他。他在说酒话。
20、It doesn't matter, I know he's drunk. 没关系，我知道他醉了。
21、 You use chopsticks so well. Where did you learn?你用筷子用的真好，在哪儿学的。
22、Just now, from watching you. It's not big deal.就现在，看着你用学的，不是什么大事。
23、 Sorry to keep you waiting. 很抱歉让你久等。
24、No problem. 没关系。
25、 Sorry, I didn't hear what you said. 对不起，我没听见你说什么。
26、 I said: Do you want me to help you? 我说：你需要我帮你吗？
27、 Thank you very much. 非常感谢。
28、You're welcome. It's my pleasure. 不用客气，这是我的荣幸。
29、Do you want to join me for a game of tennis? 你想和我玩一场网球吗？
30、Only if you let me win. 只要你让我赢的话。
31、 What a beautiful place! 这地方真美！
32、I feel the same way. 我有同感。
33、The winters in Xinjiang are good and cold. 新疆冬天好冷。
34、 You can say that again! 你说得没错！
35、Have you been to the International Bazaar?你去过国际大巴扎了吗？
36、Yes! The buildings are so beautiful!!去过！建筑物特漂亮！
37、Have you been to other parts of Xinjiang?你去过新疆的其它地方吗？
38、I have been toTulufan. HannasLake and Shihezi.我去过吐鲁番、哈纳斯湖和石河子。
39、How was your trip to Hannas Lake ?你去哈纳斯的旅行怎么样？
40、It was wonderful. prettygood. 非常好。挺好。
41、What's your dream job? 你梦想的工作是什么？
42、I've always considered owning my own company.我一直在考虑拥有我自己的公司。
43、Don't you think that more companies should invest in Xinjiang?你不认为应该有更多的公司 来新疆投资吗？
44、 Indubitably. 毫无疑问。
45、How's your business? 生意怎样？
46、Business is booming. 生意可火了。
47、 Nice talking to you. 很高兴和你谈话。
48、Same here. 我也一样。
49、 I really should be going. 我真的要走了。
50、OK. Later. 好吧，回见。
51、 Before you go, let's take a picture together.在你走之前， 一起合张影吧。
52、Sure no problem. 当然没问题。
53、I hope to see you again. 我希望再次见到你。
54、Me too. 我也是。 55、Take care. 多保重。
55、Bon voyage. 一路顺风。 See you again in the near future. 后会有期！
56. All the best！祝你万事如意！
57.I hope you'll come back to China again! 希望你能再来中国!
58. I'll do that. 我一定来。
59、Sit down, please. Here is the menu. 请坐，给您菜单，先生。 May I take your order, sir? 您要点菜吗？
15、Here is the bill. Please sign it. 这是您的账单，请签字。
17、Thank you for telling us about it. 谢谢您告诉我们 I'll look into the matter right away. 我马上去处理这件事情。
18、I assure you it wont happen again. 我保证此类事情不会再发生。
1、Good morning(afternoon, evening), sir(madam) 早上（下午、晚上）好，先生（夫人）。
2、How do you do? 您好！（初次见面） Glad to meet you. 很高兴见到您。
3、How are you? 您好吗？ Fine, thanks. And you? 很好，谢谢。您好吗？
4、Welcome to our hotel (restaurant, shop). 欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。（客人刚入店时） I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。（客人在饭店逗留期间） I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time! 祝您过得愉快！
8、***hotel, front desk. Can I help you? ***饭店，前厅。您找谁？
9、Sorry, I've dialed the wrong number. 对不起，我拨错号了。
10、May I speak to your general manager? 能和你们总经理说话吗？ Speaking. 我就是。
11、Sorry, he is not in at the moment. 对不起，他现在不在。 Would you like to leave a message? 您要留口信吗？
12、Pardon. 对不起，请再说一遍，好吗？ I beg your pardon. 对不起，请再说一遍，好吗？ 英语交流用语?祝贺用语
13、Congratulations! 祝贺您！ 14、Happy birthday! 生日快乐！ 15、Happy new year! 新年快乐！
16、Merry Christmas! 圣诞快乐！ 17、Have a nice holiday! 假日快乐
18、Wish you every success! 祝您成功！ 答谢和答应语:
19、Thank you (very much). 谢谢您（非常感谢）。
20、Thank you for your advice (information, help) 感谢您的忠告（信息、帮助）。
21、It's very kind of you. 谢谢，您真客气。
22、You are welcome. 不用谢。 23、Not at all. 不用谢。
Don't mention it. 不用谢。 24、It's my pleasure. 非常高兴为您服务。 (With pleasure.) (My pleasure.)
25、I am at your service. 乐意为您效劳。
26、Thank you for staying in our hotel. 感谢您在我们酒店下榻。
27、I'm sorry. 很抱歉。 28、Excuse me. 对不起。
29、I'm sorry, It's my fault. 很抱歉。那是我的过错。
30、Sorry to have kept you waiting. 对不起，让您久等了。
31、Sorry to interrupt you. 对不起，打扰您了。
32、I'm sorry about this. 对此表示抱歉。
33、I apologize for this. 我为此道歉。
34、That's all right. 没关系。
35、Let's forget it. 算了吧。
36、Can(May)I help you? 我能帮您什么吗？ Yes, please. 好的。
37、What can I do for you. 我能为您干点什么？
8、Is there anything I can do for you? 有什么能为您效劳的么
39、Just a moment, please. 请稍等一下。
40、May I use your phone? 我能借用您的电话吗？ Certainly. 当然可以。 Yes, of course. 然可以。
41、Go upstairs/downstairs. 上楼/下楼。
42、It's on the second (third) floor. 在二（三）楼。
43、Excuse me. 对不起。 Where is the washroom (restroom, elevator)? 请问盥洗室（休息室、电梯）在哪儿？ This way, please. 请这边走 Turn left /right. 往左转/右转。 45、It's in the lobby near the main entrance. 在大厅靠近大门。
46、It's in the basement at the end of the corridor. 在地下室走廊尽头。
7、Mind/(Watch)your step. 请走好。
48、Please be careful. 请当心。
49、Please don't leave anything behind. 请别遗忘您的东西。
50、Don't worry. 别担心。
51、Take it easy. 放心好了。
52、Please don't smoke here. 请不要在这边抽烟。
53、Goodbye. 再见。 54、See you late. 再见。 55、Good night. 晚安。
56、See you tomorrow. 明天见。
57、Goodbye and thank you for coming. 再见，谢谢您的光临。
58、Goodbye and hope to see you again. 再见，希望再见到您。
59、Have a nice trip! 一路平安！
60、Wish you a pleasant journey! Good luck! 祝您旅途愉快！祝您好运！
1、Have you a reservation? 您预定过了吗？
2、May I know your name and room number? 您能告诉我您的名字与房间号吗？
3、Here is your room key. 给您房间钥匙。
4、Please pay at the cashier's desk over there. 请去那边帐台付款。
5、Are these your baggage? 这些是您的行李吗？
May I take them for you? 我来帮您拿好吗？
6、Housekeeping, may I come in? 客房服务员，我可以进来吗？
7、Leave your laundry in the laundry bag behind the bathroom oor. 请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I'm not disturbing you. 我希望没有打扰您。
9、One moment, madam. I'll bring them to you right away. 等一会儿，夫人。我马上送来。
10、I'll send for an electrician( doctor...) 我给您请电工（大夫„„）。 餐饮部：
11、Sit down, please. Here is the menu. 请坐，给您菜单，先生。 May I take your order, sir? 您要点菜吗？
12、、What would you like to have, coffee or tea? 您要喝咖啡还是茶您要喝咖啡还是茶您要喝咖啡还是茶您要喝咖啡还是茶？？？？
13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？
14、Service hours are: （餐厅）供应时间是： 7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。 11:30a.m.to1: 30p.m.for lunch. 午餐11点半到1点半。 6:30p.m.to 8:30p.m.for dinner. 晚餐6点半到8点半。
15、Here is the bill. Please sign it. 这是您的账单，请签字。
1、What kind of rooms(foods) would you like to have? 您需要什么样的房间（吃什么样的菜）？ 2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。
3、We'll give you a 10%(ten percent ) discount. 我们给您九折优惠。
4、We'll offer tour guides complimentary breakfasts. 我们给陪同提供免费早餐。 We accept your terms. 我们接受您的条件。
6、May I introduce myself? 让我介绍我自己。
7、May I present you a litter souvenir? 请接受我们的一点小纪念品。
8.Let's drink to our friendship! 为我们的友谊干杯！
9、Let me propose a toast to the health of our guests! 建议为在座客人的健康干杯！
11、How do you like Chinese food? 您喜欢中国菜吗？
12、What do you think of our service? 您对我们的服务有什么意见？
13、Thank you for your comments(compliment, suggestions). 谢谢您给我们提的意见（赞扬、建议）。 14、I'm afraid it's against the hotel's regulations. 这是违反饭店规章制度的。
15、In our hotel we don't accept tips. 我们饭店是不收小费的。 It's our pleasure to serve our guests well. 我们为能为客人服务好而感到高兴我们为能为客人服务好而感到高兴我们为能为客人服务好而感到高兴我们为能为客人服务好而感到高兴。。。。 Thank you all the same. 然而然而然而然而，，，，还是要谢谢您还是要谢谢您还是要谢谢您还是要谢谢您。。。。
16、I'm afraid you'll have to pay for the damage. 您必须赔偿。
17、Thank you for telling us about it. 谢谢谢谢谢您告诉我们谢您告诉我们谢您告诉我
们谢您告诉我们 I'll look into the mater right away. 我马上去处理这件事情我马上去处理这件事情我马上去处理这件事情我马上去处理这件事情。
18、I assure you it wont happen again.
19、、、、Please don't worry, sir (madam) 先生（夫人）请不必担心请不必担心请不必担心请不必担心。 I will send someone up to your room right away. 我马上派人到你的房间去我马上派人到你的房间去我马上派人到你的房间去我马上派人到你的房间去。
20、I can't guarantee anything, but I'll try my best. 我不能保证，但我会尽力而为。
21、What can I show you. 您要买什么？
22、How do you like this fashion (color, size, design )? 您喜欢这种款式（颜色、尺寸、图案）吗？ 23、The extra large size of this color is out of stock. 这种颜色的特大号已经卖完了。 Please try us again tomorrow. 请明天再来看看。
24、They are altogether 175(one hundred and seventy-five) Yuan. 共计175元。 You may pay in cash or with credit card. 您可以付现金也可以用信用卡。
25、You have made a good choice, you have very good taste. 您真会买东西，眼力真好。 馆英语?预订房间 1．I'd like to book a double room for Tuesday next week. 下周二我想订一个双人房间。 2．What's the price difference? 两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night, one with a ear view is 115 dollars per night. 一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I'll take the one with a front view then. 我想我还是要阳面的吧。
5．How long will you be staying? 您打算住多久？
6．We'll be leaving Sunday morning. 我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday. 我们盼望下周二见到您。
8．I'd like to book a single room with bath from the after-noon of October to the morning of October 10. 我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9．We do have a single room available for those dates. 我们确实有一个单间，在这段时间可以用。 10．What is the rate, please? 请问房费多少？
11．The current rate is $ 50 per night. 现行房费是50美元一天。
12．What services come with that? 这个价格包括哪些服务项目呢？
13．That sounds not bad at all. I'll take it. 听起来还不错。这个房间我要了。
14．By the way, I'd like a quiet room away from the street if the is possible. 顺便说一下，如有可能我想要一个不临街的安静房间
8．I want a double room with a bath. 我要一间有浴室的双人房。
29．How much a day do you charge? 每天收费多少？
30．It is hundred yuan a day including heating fee, but excluding service harge.
31．It's quite reasonable. 收费十分合理。 32．How long do you intend to stay in this hotel? 您准备住多久？
33．Have you got through with the check-in procedure? 你是否已经办妥住宿登记手续？
34．Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning? 我能为我的朋友预订一间单人房吗? 他将于明天早上到达上海。
35．Would you mind filling in this form and pay a hundred yuan in advance or him. 请填好并
预付一百元钱。 36．This is a receipt for paying in advance. Please keep it. 这是预付款收据，请收好。
37．Have you any vacant (spare) room in the hotel? 旅馆里有空余房间吗？
38．Sorry, we have no vacant (spare) room for you. But I can recommend ou to the Orient Hotel where you may get a spare room. 对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。
39．Good afternoon, my room number is 321. Any mail for me? 下午好！我的房号是321。有我的信吗？
40．Yes. You have two letters and one telegram, also a message was left y a lady before one hour. 有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。
41．I'll mail a letter to U.S.A.by airmail. 我要寄一封航空信到美国。
42．How much do I have to pay for you? 我要付多少钱？
43．A letter generally mails to America-Europe-Africa by airmail. First 0 grams is 20 yuan. 通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。 Words and Expressions heating fee 供暖费 exclude vt.把„„排除在外 reasonable a.价钱公道的，不贵的 fortnight n.十四日，两星期 procedure n.过程，步骤，程序 check－in procedure 住宿登记手续 registration n.登记，注册 deluxe suites 豪华套房 宾馆英语?在接待处 (2)
44．Yes, we do have a reservation for you. 对了，我们这儿是有您预订的房间。
45．Would you please fill out this form while I prepare your key card for ou? 请您把这份表填好，我同时就给您开出入证，好吗？
46．What should I fill in under ROOM NUMBER? “房间号码”这一栏我该怎么填呢？
47．I'll put in the room number for you later on. 过会儿我来给您填上房间号码。
48．You forgot to put in the date of your departure. 您忘了填写离店日期了。
49．And here is your key, Mr.Bradley. Your room number is 1420. 给您房间的钥匙，布拉德利先生。您的房间号码是1420。
50．It is on the 14th floor and the daily rate is $90. 房间在14层，每天的房费是90美元。
51．Please make sure that you have it with you all the time. 请务必随时带着它。
52．My business negotiation has progressed much more slowly than I had expected. 我的业务谈判进行得比我原先预料的慢了许多。
53．I wonder if it is possible for me to extend my stay at this hotel for two days. 我想知道是否可以让我在这儿多呆两天。
54．I'll take a look at the hotel's booking situation. 我来查看一下本店房间的预订情况。
55．I'm glad that we'll be able to accept your extension re-quest. 很高兴我们有办法接受您延长住宿的要求。
56．But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights. 不过，恐怕最后两天我们得请您搬到别的房间去。
57．We have already let your room to another gentleman. 我们已经把您住的房间租给了另外一位先生。 58．That's no problem at all. （简单实用。。。。。然后的然后祭奠从我大脑中逝去的英文单词。。。
A工厂老板 D：A的助手 B参观者 C：B的搭档 E工厂主管
B：Where can we see your complete line?
A：We have a showroom in this city.
B：I’d like to see it.
A：Drop by anytime.
A：Is this your first visit to our showroom.
B：Yes ,it is .
A：Can I show you around.
B：That would be nice of you .
B：How is the product selling ?
A：It’s selling well .
B：What are the selling points of your product ?
A：Compared with competing products , ours is smaller and lighter.
A：This is our latest product .
B：When is it going to be on the market?
A：It will be out next month .
B：Could I have this sample free of charge?
A:SURE,YOU CAN TAKE SOME SAMPLE.
D：If you are staying here for a few days, we’d be delighted to see you at our factory.
B：It’s very kind of you to say so. My associate will be interested in visiting your factory.
D：Let us know when you are free. We’ll arrange the tour for you.
B：Thank you. I’ll give you a call this afternoon to set the time. There’s nothing like seeing things with one’s own eyes.
D：That’s for sure. You’ll know our products better after the visit.
C：How large is the plant?
E:It covers an area of 75,000 square meters.
C：It’s much larger than I expected. When was the plant set up?
E：In the early 70s. We’ll soon be celebrating the 30th anniversary.
C：How many employees do you have in this plant?
E:500. We’re running on three shifts.
C:Does the plant work with everything from the raw material to the finished product?
E：Our associates specializing in these fields make
some accesso- ries. Well, here we’re at the production shop. Shall we start with the assembly line?
有些零配件是我们的联营单位生产的，他们是专门从事这一行的。 好了，我们到生产车间了。咱们从装配线开始看，好吗？ Joan：
C:It was very kind of you to give me a tour of the place. It gave me a good idea of your product range.
E：It’s a pleasure to show our factory to our customers. What’s your general impression, may I ask?
C：Very impressive, indeed, especially the speed of your NW Model.
E：That’s our latest development. A product with high performance. We put it on the market just two months ago.
C：The machine gives you an edge over your competitors, I guess.
E:Certainly. No one can match us as far as speed is concerned.
C：Could you give me some brochures for that machine? And the price if possible.
E：Right. Here is our sales catalog and literature.
C：Thank you. I think we may be able to work togeth er in the future.
D：Just let me know if you want to bring anyone else.
C：I’d like to have my boss go through the plant some day.
D：We’re having a special showing next week in our showroom.
C：What do you mean by special?
D：It will be by special invitation only.
C：Please make sure I get an invitation.
D：OK,That’s the end of the tour.
C：It was a great help to me.
What company are you from?您是哪个公司的？
Could you tell me what company you are representing?能告诉我您代表什么公司吗？
What brings you here?是什么风把你吹来了？
(3)询问是否预约，来访目的Do you have an appointment?约好了吗？
Would you give me your business card?请给我您的名片好吗？
And can I ask what you wish to see him about?我能问一下您要见他有何事吗？
(4)让客人稍候片刻：I'll see if he is available.请让我看看上司是否方便。
Would you please have a seat and wait for a few moments.请您坐下稍等片刻。
Would you like coffee or tea? How do you like your coffee?你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)
. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。
Mr. Chen is expecting you. I'll tell him that you're here.陈先生正在等你。我去告诉他你已到。
Would you come this way, please?请随我这边来。
Mr. Chen is occupied at the moment and wants to know if your business is urgent.陈先生正忙着，请问您的事情很紧急吗？
He may want to get in touch with you in the future. Would you leave your card?他想以后再和你联系。请留下你的名片好吗？
I'd prefer to explain that to him directly.我想我最好还是我领你去，以免你迷路。
How's the party, Mr. Taylor?晚会如何，TAYLOR先生？
The ceremony will commence as soon as the minister arrives.庆祝会等部长一来就开始。
Our General Manager can't be here today, so I'm speaking on his behalf.我们的总经理今天不能到会，因此由我代表他讲话。
We are going to show you the town while you're here.你在此逗留期间我们将陪你在城里游览一番。
Do you have any place in mind you wanted to go in our town?本城有什么地方你想去看看？、What would you like to do this morning?There is nothing scheduled before lunch.上午你想干什么？中饭前日程表上没有活动安排。
Is there anything planned for tonight?今晚有什么安排？
Have you anything in mind you'd like to do?你是不是已有打算。
We'll visit a school in the afternoon as you proposed.按你的提议，下午我们去参观一所学校。
I think it'd be better for me to take you there so that you won't get lost.我想最
We had reserved you two First class seats on the plane leaving Shanghai for Hong Kong at 10:00 a.m. on Monday March 20.我们已为你订了二张３月２０日星期一上午１０点由上海飞往香港的一等舱机票。 欢迎下次再来：If you would be kind enough to let me know in advance the date and approximate time of any intended visit,I will make arrangements to be on hand to receive you.若蒙提前惠告计划来访日期及大致时间，我将亲自出面接待你。对我们的接待工作您满意吗？
If you have any complaints to make about our service, we will be quick to make adjustments.若对我们的服务有任何不满，请提出，我们会很快加以调整。 接待作为公司的秘书，你是否总会有一些接待的工作要去做呢？对待来访的客人，提供的服务应使他们感到宾至如归(feel at home),语言也要体贴，处处显示出您的热情周到： 客人到了，询问旅途情况：Mr. Taylor, it's indeed a pleasure to make your acquaintance. Welcome to our company.TAYLOR先生，与您相识真是荣幸，欢迎来我公司。
Did you have a good trip？旅途还顺利吧？
I hope you'll have a pleasant stay here.希望你此逗留期间愉快。
I hope you've enjoyed your stayin Hangzhou.但愿你在杭州这段时间过得开心。 We'll do our best to make your stay here a pleasant one .我们将尽力使你在此逗留期间舒心。
You must be very tired after such a long journey.经过这么长时间的旅行，你肯定很累。既然客人劳累就赶紧安排他去宾馆吧
We had reserved one single room with a private bath for you.我们已为你订了一个带浴室的单人间。
Your room is 1108. We'll take the elevator up.你的房间号码是1108，我们乘电梯上去。
You will find Room 201 at the end of the corridor.你走到走廊尽头就能看到201房间。
This way, please.请这边走。
Come with me please!请跟我来。 如果是外国客人，询问他会中文吗？Do you read Chinese?你会中文吗？
What language do you speak?你说哪种语言？ 安排好住处以后，领客人吃饭：Would you like a cup of coffee or tea?你来杯茶还是咖啡？
Do you want anything to drink?你要喝点什么？ 向客人提供帮助：If there's anything you'd like to know, don't hesitate to ask.如果想要了解什么，尽管问吧。
If I can do anything for you, please don't hesitate to letme know.如果我能为你做些什么，尽管说好了。
I'm glad to be of help to you.我很高兴能对你有所帮助。
Are there any questions you'd like to ask before we leave ?出发前，你们还有什么要问的吗？